Effective Date: April 1, 2025
Contact Email: [email protected]
Shipping Time: 3-7 Business Days
Return Window: 30 Days
We want you to be completely satisfied with your purchase from dirndlgelb.com. If for any reason you are not happy with your order, you can return it within 30 days of receipt. Please review our return and refund policy below.
1. Eligibility for Returns
- Items must be returned within 30 days from the date of delivery.
- Products must be unused, unworn, and in their original condition, including tags, packaging, and any accessories that came with the item.
- Certain items, such as intimate wear, customized products, or sale items, may be excluded from returns. Please check the product page for specific details.
2. How to Return an Item
To initiate a return:
- Contact us at [email protected] with your order number and a brief description of the reason for the return.
- Our customer service team will provide you with instructions and a return address.
- Please ensure the item is securely packaged to prevent damage during the return shipping.
3. Return Shipping Costs
- Customers are responsible for return shipping costs unless the product is defective or was sent in error.
- We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive the returned item.
4. Refunds
- Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
- If approved, your refund will be processed to the original payment method within 7-10 business days.
- Please note that it may take additional time for the refund to appear on your account, depending on your bank or payment provider.
5. Exchanges
- We do not offer direct exchanges at this time. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
6. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 7 days of receiving the product.
- We will provide you with a return label and offer a full refund or a replacement.
7. Contact Us
For any questions or assistance, please reach out to us at [email protected].